COVID Protocols Update

To our valued customers and associates in California and Arizona:

Purchase Green’s highest priority is the health and safety of our team, our customers, and the communities we serve during this time. With the changing restrictions in California and Arizona, in an effort to ensure the safety of our employees while serving our customers and communities, we are adjusting a few in-store and on-site protocols for our California and Arizona locations.

In short, Purchase Green’s California and Arizona locations are operational, but our showrooms are closed. We are still processing orders and can assist customers both over the phone and online. Purchase Green stores in other states will continue to conduct business as they have been.

Payment Processing and Receiving Materials

We are processing orders and taking payment either over the phone or via our website. For customers that would like to pay via cash or check – funds can be deposited directly into our bank account at a local Wells Fargo or City National Bank branch. Unfortunately we are not able to take cash or check payments at the store. For specific guidance on cash and check payments, reach out to your local Purchase Green store.

Product can be will-called by appointment and deliveries are available via 3rd party carrier. Select locations will continue to offer local curbside delivery, though this will vary from store to store so as to adhere to local regulations. Please feel free to call your local Purchase Green store for location specific delivery options. At locations where local delivery is still an available option please note our team members will diligently maintain required social distancing and we ask that you work with us to do the same. For will-calls we ask customers to remain in their vehicle to the maximum extent possible and again, help us to maintain appropriate social distancing.

Estimates and Installations

As a result of differing local regulations, specific options will vary by location; although, in general, on-site measurements/estimates can still be scheduled. To the maximum extent possible, we will utilize various digital platforms to remotely capture approximate dimensions for the size and scope of your project and provide an approximate price range on material and labor. If, based upon this information, you would like a precise site measurement and proposal, we will schedule your on-site estimate.

You are not required to be present during our on-site visit; feel free to remain in your home or off-site. We simply ask that you leave necessary access points open for our team members and work with us to diligently maintain appropriate social distancing. We also always have the option to review the measure and proposal with you via video conference. Product samples can be left in designated areas and final proposals will be emailed within 1 business day.

In general, construction work is being completed as scheduled; and where allowed, new construction work continues to be added to our job calendar. To ensure your health & safety along with the health and safety of our team members, we ask that all necessary access points are open and staging areas left clear for tools and material. We ask that every reasonable effort is made to maintain appropriate social distancing. Additionally, if you have a question or comment at any point during the installation process, please feel free to communicate with our job supervisor via phone or email. An in-person chat is also acceptable under the assumption that we continue to exercise good social distancing habits.

Please do not hesitate to contact any of our California and Arizona locations if you have questions on how to proceed with a purchase or appointment. We’re happy to help! And our deepest thanks and appreciation for your understanding during these uncertain times. We’re grateful to continue to be a part of such supportive communities.

Stay healthy, stay safe, and be kind to others.

Take a peek at the installation process with this DIY Easy Install Guide to get an idea of what you can expect.
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Posted on July 13, 2020